Privacy Policy

Effective Date: April 4, 2026
Last Updated: April 4, 2026

Stephens Advanced LLC (“we,” “us,” or “our”) operates the website stephensadvanced.com and provides fire suppression inspection, testing, and maintenance services across the Dallas-Fort Worth metroplex. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you voluntarily provide when you:

• Submit a service request through our website
• Create or access your customer portal account
• Communicate with us by phone, email, or text message
• Receive inspection services at your location

This information may include your name, business name, phone number, email address, physical address, and details about your fire protection equipment.

How We Use Your Information

We use the information we collect to:

• Schedule and perform fire protection inspection, testing, and maintenance services
• Send appointment confirmations, service reminders, and technician arrival notifications via SMS
• Deliver inspection reports, invoices, and compliance documentation
• Provide access to your customer portal, including equipment inventory, inspection history, and compliance status
• Submit required compliance reports to local fire marshals and authorities having jurisdiction (AHJs) through The Compliance Engine where applicable
• Process payments through our payment processor, Square
• Respond to your inquiries and provide customer support

Text Messaging

By providing your phone number through our service request form, by phone, or through our scheduling system, you consent to receive service-related text messages from Stephens Advanced LLC. These messages may include appointment confirmations, technician arrival notifications, service reminders, and invoice delivery notifications.

• Message frequency varies based on your service schedule
• Message and data rates may apply
• Text STOP to any message to opt out of future text messages
• Text HELP for support or call (214) 994-4799
• Opting out of text messages does not cancel scheduled services

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Local fire marshals and authorities having jurisdiction as required for compliance reporting
• Our payment processor (Square) to process transactions
• Compliance reporting platforms (The Compliance Engine / Brycer) as required by your local fire jurisdiction

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Customer portal access is secured with unique tokens. Payment processing is handled by Square’s PCI-compliant infrastructure.

Data Retention

We retain your service records, equipment history, and inspection reports for as long as needed to provide ongoing fire protection services and to meet regulatory compliance requirements. You may request deletion of your account by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Stephens Advanced LLC
Euless, Texas
Phone: (214) 994-4799
Email: jon@stephensadvanced.com